Fix Windows errors that occur during Acrobat Reader update (2023)

SeeError 1321 or 1309 | Install | CS4, CS5 | Windows and
Error 1309 when updating Adobe Acrobat

• Repair the current program installation using Add/Remove Programs in the Control Panel.
• Log in as administrator and access the appropriate registry key:
  (Acrobat) HKLM\Software\Adobe\Acrobat
  (Reader) Reader\<version> HKCU\Software\Adobe\Acrobat Reader\<version>
• Update the program again.

See also:

Error 1402 | Error 1406 | Acrobat, Reader.

Try using Microsoft Troubleshooter | Windows 10, Windows 8/8.1/7.

Disclaimer:Adobe does not support third-party software and provides this information as a courtesy only.

If you cannot resolve the problem after using the Troubleshooter, see Error 1606 | Install | Acrobat 8, 9 | CS4.

1612,
1635

The installation source for this product is not available.Verify that the source exists and that you can access it.

This patch package could not be opened. Verify that the patch package exists and that you can access it. Or, contact the application vendor to verify that it is a valid Windows Installer patch package.

Run Microsoft Installation fixer.

Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only.

If you still see the error, use the Adobe Reader and Acrobat Cleaner tool to remove traces of any previous installation, and then reinstall Adobe Acrobat Reader or Adobe Acrobat.

This error indicates that your Acrobat/Reader installation was customized with the use of a Transforms (.MST) file. The .MST file could be missing from its original location or corrupted.

This error could also occur when downloading and updating with the Adobe Application Manager. The error can be bypassed by downloading the update separately from installing it. That is, save the updater file locally (on your computer) and then run it in a separate step.

To download and install the update, locate the latest update for Acrobat or Reader here:

Adobe Acrobat Updates for Windows

Adobe Reader full installers and updates for Windows

After clicking Proceed to Download and then Download Now, click Save or Save As to save the file to your computer. After downloading, locate the patch file on your computer and double-click the file to run the update.

For Windows, patch filenames have a . MSP extension and are named for each product and update, such as AcrobatUpd11009. msp , AcrobatUpd1014.msp, or AdbeRdrUpd11007.msp.

1. In Windows Explorer, go to C:\Program Files (x86)\Common Files\Adobe\ARM\1.0
2. Right-click AdobeARM.exe and choose Run As Administrator.
3. In Reader or Acrobat, choose Help > Check for Updates. Follow onscreen instructions to complete the update.

Run Microsoft Installation fixer. Try updating Reader or Acrobat.

Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only.

If you still see the error, use the Adobe Reader and Acrobat Cleaner tool to remove traces of any previous installation, and then reinstall Adobe Acrobat Reader or Adobe Acrobat.

Try using the Microsoft Fix it wizard, available at http://support.microsoft.com/kb/971187.The wizardupdates the Windows registry so that you can usually uninstall previous versions of the program, or install or update the current version successfully.

Disclaimer: Adobe does not support third-party software and provides this information as a courtesy only.

If you cannot uninstall, install, or update the program after using the Fix it wizard, see the solutions inError 1714 | Acrobat, Reader.

Stop the Windows Search service using Windows Tasks Manager:

1. Right-click the Taskbar and then select Task Manager.
2. On the Services tab, right-click Windows Search and then select Stop.

Try installing Adobe Acrobat Reader.